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Arenor360 Privacy Policy
Arenor360 Privacy Policy
Last Updated: 16 August 2026
Effective Date: 16 August 2026
Arenor360 ("Arenor360", "we", "us", "our") respects your privacy and is committed to protecting personal data entrusted to us.
This Privacy Policy explains how Arenor360 collects, receives, uses, stores, processes, shares, protects and retains personal data when you access or use the Arenor360 website, mobile application, platform, products, features and services (collectively, the "Platform").
Please read this Privacy Policy carefully before using the Platform.
By accessing or using Arenor360, you acknowledge that you have had an opportunity to read and understand this Privacy Policy. Where applicable law requires consent for a particular processing activity, Arenor360 will obtain such consent through an appropriate affirmative action or mechanism.
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1. Identity of Arenor360
Arenor360 is a sports, activities and events technology platform operated by:
Legal Name / Data Fiduciary: Sayed Zabiullaha
Brand / Trade Name: Arenor360
Principal Business / Correspondence Address:
Floor No.: 1st
Building / Flat No.: H.No. 2-15-195
Road / Street: Javeri Galli
City: Beed
District: Beed
State: Maharashtra
PIN: 431122
Country: India
Privacy & Grievance Contact: Sayed Zabiullaha
Role: Founder, Arenor360
Email: support@arenor360.com
Arenor360 is currently operated under the above legal identity and brand name. Nothing in this Privacy Policy represents Arenor360 as a company, LLP or other incorporated entity unless and until such entity is legally established.
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2. About Arenor360
Arenor360 provides technology-enabled services that may allow users to discover, interact with and use sports venues, activities, tournaments, competitions, organisers, hosts and other users.
Depending on availability, location and eligibility, Arenor360 may provide features including:
* Sports venue discovery
* Venue booking
* Sports and activity discovery
* Tournament and competition discovery
* Tournament and competition participation
* Finding sports or activity partners
* User profiles
* Venue and event listings
* Venue/host registration
* Booking and payment services
* Notifications and service communications
* Other sports, recreational and activity-related services introduced from time to time
Certain services may be provided by independent venues, hosts, organisers, partners or other third parties.
Unless expressly stated otherwise, Arenor360 does not itself own, operate or control every venue, sports facility, tournament, event or service listed on the Platform.
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3. Information We Collect
We collect information that is reasonably necessary to provide, operate, secure, maintain and improve the Platform.
The information collected may vary depending on the features you use.
3.1 Information You Provide
Depending on your use of Arenor360, we may collect:
* Mobile number
* Name or display name
* Profile information
* City, locality or area
* Sports preferences
* Activity preferences
* Availability
* Preferred playing times
* Booking information
* Tournament information
* Competition information
* Team information
* Venue information
* Host or organiser information
* Business information provided by venue owners or organisers
* Information submitted through forms
* Information provided to customer support
* Feedback, complaints or requests
* Other information voluntarily submitted by you
You are responsible for ensuring that information provided by you is accurate, current and not misleading.
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4. Information Collected Automatically
When you use the Platform, certain technical and usage information may be collected automatically.
Depending on the technologies and services enabled on the Platform, this may include:
* IP address
* Device type
* Operating system
* Browser information
* Application information
* Device identifiers
* Approximate location information
* Language and regional settings
* Login and session information
* Pages or screens accessed
* Features used
* Search activity
* Interaction information
* Booking activity
* Transaction-related activity
* Error and diagnostic information
* Performance information
* Security-related information
* Fraud-prevention signals
* Log information
This information may be used for security, fraud prevention, troubleshooting, analytics, performance improvement and Platform functionality.
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5. Location Information
Certain Arenor360 features may use location or area information to provide location-based functionality.
This may include:
* Finding nearby sports venues
* Showing activities in your area
* Finding tournaments or competitions nearby
* Providing location-based recommendations
* Helping users discover relevant venues or activities
Where precise device location is requested, Arenor360 may request the relevant permission through the device or operating system.
You may disable location permissions through your device settings. However, disabling location access may prevent certain location-based features from functioning correctly.
Arenor360 will not intentionally use precise location information for unrelated purposes without an appropriate legal basis or consent where required by applicable law.
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6. How We Use Personal Data
Arenor360 may use personal data for the following purposes.
6.1 Account and Authentication
* Create and maintain your account
* Verify your mobile number
* Send OTPs
* Authenticate login attempts
* Maintain account security
* Prevent unauthorised access
* Manage your account
6.2 Providing Platform Services
* Display relevant venues
* Process bookings
* Manage booking information
* Facilitate tournaments and competitions
* Facilitate matchmaking or mate-finding features
* Display relevant activities
* Connect users with venues, hosts or organisers
* Provide requested Platform features
* Provide customer support
6.3 Payments and Transactions
* Facilitate payments
* Create or manage payment transactions
* Confirm payments
* Maintain transaction records
* Process eligible refunds
* Resolve payment disputes
* Detect suspicious payment activity
* Prevent payment fraud
Payments may be processed through third-party payment service providers.
6.4 Communications
* OTPs
* Login notifications
* Booking confirmations
* Booking updates
* Payment confirmations
* Cancellation notifications
* Refund notifications
* Security alerts
* Important account notices
* Service-related communications
* Customer support communications
Transactional and security communications may continue even if you opt out of optional promotional communications.
6.5 Safety and Security
* Detect fraud
* Prevent misuse
* Detect suspicious activity
* Prevent unauthorised access
* Investigate security incidents
* Protect users
* Protect venues and organisers
* Protect Arenor360
* Enforce Platform rules
* Comply with applicable law
6.6 Analytics and Improvement
* Understand how the Platform is used
* Improve user experience
* Improve performance
* Identify technical problems
* Develop new features
* Analyse general usage trends
* Improve security
* Improve reliability
6.7 Legal and Regulatory Purposes
* Comply with applicable law
* Respond to lawful government or regulatory requests
* Comply with court orders
* Establish, exercise or defend legal claims
* Investigate fraud or unlawful activity
* Maintain financial, tax, accounting or operational records
* Protect our legal rights and interests
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7. Basis for Processing
Depending on the circumstances and applicable law, Arenor360 may process personal data based on:
* Your consent
* Your voluntary provision of information for a specified service
* Processing necessary to provide a service requested by you
* Compliance with applicable legal obligations
* Prevention or detection of fraud, misuse or security incidents
* Protection of the rights, safety and property of Arenor360 and others
* Other lawful grounds available under applicable law
Where consent is required, Arenor360 will seek consent through an appropriate affirmative mechanism.
Where consent is the applicable basis, you may withdraw consent through an available mechanism, subject to applicable law and the consequences of withdrawal.
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8. OTP, SMS, WhatsApp and Other Communications
Arenor360 may use SMS, WhatsApp, email, push notifications or other approved communication channels for OTP verification, account authentication, booking/payment updates, security alerts, important service notices and customer support.
You acknowledge that transactional communications necessary for providing requested services may be sent to you.
Optional promotional communications may be subject to separate preferences and applicable law.
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9. Sharing of Personal Data
Arenor360 does not sell your personal data for monetary consideration.
We may share or disclose limited personal data where reasonably necessary to provide, operate, secure or improve the Platform, or where permitted or required by applicable law.
9.1 Venues, Hosts and Organisers
Where you book or interact with a venue, host or organiser, Arenor360 may provide information reasonably necessary to fulfil the relevant service (e.g. name/display name, booking information, relevant contact information, date/time, transaction details).
9.2 Matchmaking / Mate Features
If you voluntarily use a mate-finding feature, certain profile information may be visible to other participating users. Arenor360 does not guarantee the identity, intentions, conduct, safety, suitability or reliability of another user.
9.3 Payment Providers
Payments may be processed by third-party payment providers under their own privacy policies. Arenor360 does not intentionally store complete card credentials unless expressly stated otherwise.
9.4 OTP and Communication Providers
We may use third-party providers to deliver SMS, OTP, WhatsApp, email, push notifications and other communications.
9.5 Hosting and Technology Providers
Arenor360 may use third-party providers for hosting, databases, cloud infrastructure, storage, security, analytics, error monitoring, performance monitoring and technical services.
9.6 Legal and Safety Disclosures
Arenor360 may disclose information where reasonably necessary to comply with law, court orders, prevent fraud, investigate unlawful activity, protect users/public/Arenor360, or address security incidents.
9.7 Business Transfers
If Arenor360 undergoes merger, acquisition, restructuring, financing, sale of assets, transfer of business, change of control or similar transaction, relevant personal data may be transferred as part of the transaction, subject to applicable law.
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10. Third-Party Services and Links
The Platform may contain links, integrations or services operated by third parties (payment, communication, analytics, maps, social media, hosting, etc.).
Third-party services are governed by their own terms and privacy policies. Arenor360 does not control independent third-party privacy practices except to the extent required by applicable law.
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11. Cookies, Local Storage and Similar Technologies
Arenor360 may use cookies, local storage, session technologies and similar technologies to maintain login/authentication, remember preferences, provide essential functionality, maintain security, prevent fraud/abuse, analyse usage, and improve performance/user experience.
Disabling certain cookies or storage technologies may affect Platform functionality.
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12. User-Generated Content
Users, venues and organisers may submit profile information, photos, descriptions, tournament/competition/team information, reviews/feedback and other content.
You remain responsible for content submitted by you and grant Arenor360 a non-exclusive, worldwide, royalty-free licence to host, store, reproduce, format, display, communicate, distribute and otherwise use such content to the extent reasonably necessary to operate, provide, improve, secure and promote the Platform.
Arenor360 may remove, restrict or disable content where it reasonably believes the content violates law/policies, creates safety/security risk, infringes rights, or may harm Platform integrity/user trust.
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13. Public and Semi-Public Information
Certain information may become visible to other users or the public depending on the feature used (display name, preferences, availability, public profile, venue/tournament/event information, user-generated content).
You are responsible for considering the information you choose to make public.
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14. Data Security
Arenor360 takes reasonable and appropriate technical, organisational and administrative measures designed to protect personal data. No electronic transmission or storage system can be guaranteed completely secure. Arenor360 does not guarantee absolute or 100% security of personal data.
If Arenor360 becomes aware of a personal-data breach requiring notification under applicable law, Arenor360 will take the measures required by applicable law.
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15. Data Retention
Arenor360 retains personal data only for as long as reasonably necessary for the purposes for which it was collected, including providing services, maintaining accounts/booking/payment records, customer support, fraud prevention, security, disputes, legal claims, and legal/tax/accounting/regulatory requirements.
Deletion of an account does not necessarily result in immediate deletion of every record where retention is legally required or otherwise permitted.
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16. Your Privacy Rights
Subject to applicable law, you may have rights relating to your personal data including information, correction, completion, updating, erasure where applicable, withdrawal of consent where applicable, grievance redressal, and other rights under applicable law.
You may submit requests using the contact details in this Privacy Policy. Arenor360 may verify your identity before processing certain requests.
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17. Withdrawal of Consent
Where processing is based on consent, you may withdraw consent using an available mechanism. Withdrawal does not affect prior lawful processing and may affect your ability to use certain features.
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18. Accuracy and Authenticity of Information
You are responsible for providing accurate, current and authentic information. You must not impersonate others, provide false/misleading information, create fraudulent accounts, or submit information you do not have the right to provide.
Arenor360 may restrict features, request verification, remove content, suspend/terminate access, or take other appropriate action if it reasonably believes information is fraudulent, misleading or materially inaccurate.
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19. Fraud, Abuse and Platform Protection
Arenor360 may process relevant information to detect, prevent and investigate fake accounts/bookings, payment abuse, spam, harassment, fraud, unauthorised access, platform manipulation and unlawful activity, and may restrict, suspend or terminate access where reasonably necessary.
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20. Sports, Activity and User Safety
Users are responsible for assessing their own suitability for an activity, following venue/organiser rules, acting responsibly, and taking reasonable precautions when interacting with other users.
Arenor360 does not guarantee the safety, identity, qualifications, intentions, conduct or suitability of independent users, venues, hosts or organisers.
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21. Children's Privacy
Arenor360 is intended primarily for users who are 18 years of age or older, unless Arenor360 expressly makes a particular feature available to younger users in accordance with applicable law and required safeguards.
If you believe personal data relating to a child has been collected where such processing is not permitted, contact support@arenor360.com.
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22. Processing Outside Your Location
Arenor360 and its service providers may process or store information in locations outside the state or country where you reside where reasonably necessary for hosting, cloud infrastructure, payments, communications, security, analytics and technical operations, subject to applicable law.
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23. Account Deletion
You may request deletion of your Arenor360 account by contacting support@arenor360.com.
Arenor360 will process valid deletion requests in accordance with applicable law. Certain information may continue to be retained where reasonably necessary for legal compliance, tax/accounting, payment records, fraud prevention, security, dispute resolution, legal claims, enforcement of agreements, or other lawful purposes.
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24. Privacy and Grievance Requests
Arenor360
Legal Name / Data Fiduciary: Sayed Zabiullaha
Brand / Trade Name: Arenor360
Privacy & Grievance Contact: Sayed Zabiullaha
Role: Founder, Arenor360
Email: support@arenor360.com
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25. Business and Platform Changes
Arenor360 may introduce new features, services, technologies or business models. Where applicable law requires separate notice/consent, Arenor360 will provide the appropriate mechanism.
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26. Changes to This Privacy Policy
Arenor360 may update this Privacy Policy from time to time. The updated Privacy Policy will contain a revised "Last Updated" date. Where material changes require notice or consent under applicable law, Arenor360 may provide an appropriate notification or consent mechanism.
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27. No Sale of Personal Data
Arenor360 does not sell personal data for monetary consideration. Limited personal data may still be disclosed/transferred to service providers, venues, hosts, organisers, payment processors, communication providers, technology providers, government authorities or other parties where reasonably necessary for the purposes described in this Privacy Policy or as permitted/required by law.
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28. Third-Party Conduct
Arenor360 may facilitate interactions between users, venues, hosts, organisers and other independent parties, but does not control every action or privacy practice of independent third parties, except to the extent required by applicable law.
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29. Legal Compliance
Nothing in this Privacy Policy is intended to exclude a legal right that cannot lawfully be excluded, limit an obligation imposed by applicable law, prevent exercise of a statutory right, or waive any mandatory protection provided by applicable law.
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30. Contact Us
Arenor360
Legal Name / Data Fiduciary: Sayed Zabiullaha
Brand / Trade Name: Arenor360
Principal Business / Correspondence Address:
Floor No.: 1st
Building / Flat No.: H.No. 2-15-195
Road / Street: Javeri Galli
City: Beed
District: Beed
State: Maharashtra
PIN: 431122
Country: India
Privacy & Grievance Contact: Sayed Zabiullaha
Role: Founder, Arenor360
Email: support@arenor360.com
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Important Notice
This Privacy Policy should be read together with the Arenor360 Terms & Conditions, booking terms, cancellation/refund policy and any feature-specific terms or notices displayed on the Platform.
By using Arenor360, you acknowledge that you have had an opportunity to read and understand this Privacy Policy. Where applicable law requires consent, Arenor360 will obtain consent through an appropriate affirmative mechanism.